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OpenAI is working to fix an issue that has caused major disruptions to its applications, including ChatGPT.
A statement from the Artificial Intelligence (AI) company, posted on social media, iX, after 4pm on Thursday, noted that “most” of ChatGPT, API, and Sora were down on Thursday afternoon.
The error status page shows OpenAI identified a problem with high error rates in ChatGPT, API, and Sora at 2 pm and began investigating.
In this photo illustration, the ‘ChatGPT’ logo is displayed on a mobile phone screen in front of a computer screen with the ‘OpenAI’ logo in Ankara, Turkey, on July 11, 2023. ((Photo by Harun Ozalp/Anadolu Agency via Getty Images) / Getty Images)
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OpenAI said the problem was caused by an upstream service provider, a company that connects a local network of Internet providers to the Internet.
| A ticker | Security | Finally | Change | change % |
|---|---|---|---|---|
| OPENAI | NO DATA AVAILABLE | – | – |
– |
Two additional updates at 3pm and 4pm noted that OpenAI was “continuing to work on a fix [the] issue.”
As of 6:30 pm, ChatGPT and APIs were partially restored, and Sora was fully functional.
In this screenshot, the OpenAI logo can be seen displayed on a mobile phone screen with the ChatGPT logo in the background. (Image credit by Idrees Abbas/SOPA Images/LightRocket via Getty Images/Getty Images)
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“We apologize for the inconvenience this has caused,” the company wrote. “We found the issue and have started to recover. We hope to be back soon.”
Users around the world have taken to X to comment on the outage, with some noting that the crash has hindered their ability to conduct research and complete school or work tasks.
The ChatGPT website displayed on a laptop screen is seen in this file photo taken in Krakow, Poland, on April 11, 2023. ((Photo by Jakub Porzycki/NurPhoto via Getty Images) / Getty Images)
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An OpenAI spokesperson on Thursday referred FOX Business to a statement and declined to provide further comment on the outage.
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